copyright 2024. PAX Labs, Inc. ALL RIGHTS RESERVED.
Not For Sale To Minors.
Free Shipping on Orders $49+
How do I verify my age?
We've partnered with Veratad Technologies, an industry leading age verification service. The information you provide during check out on PAX.com is used by V...
How long will it take to verify my age?
If we’re able to verify your age during checkout, your order will process and ship within 24 hours, Monday-Friday. In some cases, you may be asked to u...
How to use PAX 2
This video will help to familiarize yourself with the PAX 2 device and how to properly use it. Material: PAX 2 doesn’t create vapor, but inst...
What happens if I fail Age Verification?
If we are not able to verify your age after you’ve uploaded an ID, your account will be locked. If you would like to attempt another order, you will ne...
Why is my order in review?
If your order status is listed as In Review, our automated system was not able to verify all of your billing or shipping information requiring it to be manua...
I'm not able to log in, help!
If you didn’t receive an email to reset your password or verify your account, check your spam folder as your email provider may have flagged it as such...
Why am I being asked to upload my ID?
We've partnered with Veratad Technologies, an industry leading age verification service. The information you provide during check out on PAX.com is used by V...
Why was my order canceled?
A few common reasons why an order may be canceled are: Billing and shipping information was not able to be verified Orders are being placed from multiple ...
My PAX mouthpiece or vapor feel hot
Variables in your material, temperature setting, and how hard you’re drawing from PAX will all play a part on how quickly vapor reaches your lips and h...
How to use PAX 3
Your PAX 3 arrives ready to use right from the box. Click here to view the complete PAX 3 user guide for detailed instructions and more information about ...
Vapor Production Tips for PAX
Vapor quality is almost entirely dependent on the moisture content of your material. Factors such as how tightly the material is packed into the oven, how it...
My PAX Mini mouthpiece or vapor feel hot
Variables in your material temperature setting and how hard yoursquore drawing from PAX will all play a part on how quickly vapor reaches your lips and h
Vapor Production Tips for PAX Mini
Vapor quality is almost entirely dependent on the moisture content of your material Factors such as how tightly the material is packed into the oven how it
How to adjust temperature for PAX Mini?
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PAX 3 Quick Start Guide
Click here to download the quick start guide for PAX 3
Can I make changes to an existing order?
Once an order has been placed, we can not make any additions, subtractions, or substitutions.
How do I contact PAX support?
To get in touch with PAX Support, please open a Support request below. For the US, Click here For Canada - Click here
How do I clean my PAX?
We recommend cleaning the device every few uses for the best vapor experience with PAX. Use the Maintenance Kit included to clean your PAX, and use the wire ...
copyright 2024. PAX Labs, Inc. ALL RIGHTS RESERVED.
Not For Sale To Minors.