Why was my order canceled?

A few common reasons why an order may be canceled are:

• Billing and shipping information was not able to be verified
• Orders are being placed from multiple accounts
• The order was placed by someone who is underage/did not pass our age verification
• If ordering outside the US or Canada orders may be subject additional screening

If you’re interested in placing a new order, please be sure to double-check all billing and shipping details. It’s also important to stick to placing orders from one PAX account and keep your shopping cart within the quantity limits posted on our site. If you’d prefer to shop locally, try our store locator to find a retail location near you.