What if my parcel is lost or damaged?

If possible, we recommend refusing delivery of any damaged parcel. If you have questions about the status or condition of your order, please reach out to our support team. 

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.