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Related Help Articles

How do I verify my age?

November 26, 2024

We've partnered with Veratad Technologies, an industry leading age verification service. The information you provide during check out on PAX.com is used by V...

Why am I being asked to upload my ID?

April 13, 2023

We've partnered with Veratad Technologies, an industry leading age verification service. The information you provide during check out on PAX.com is used by V...

What happens if I fail Age Verification?

October 28, 2022

If we are not able to verify your age after you’ve uploaded an ID, your account will be locked. If you would like to attempt another order, you will ne...

How soon can I get my order?

September 5, 2024

Orders for products from our PAX Collection ship via USPS Priority for US orders and Canada Post, UPS or Purolator for Canada orders. Both methods have a sta...

Why was my order canceled?

November 23, 2021

A few common reasons why an order may be canceled are: Billing and shipping information was not able to be verified Orders are being placed from multiple ...

I've lost my device. Can the PAX App help me locate it?

November 6, 2024

Find your missing PAX devices using the PAXFinder feature, available in the PAX Web App and PAX Mobile App for Android. When you enable PAXFinder, you&...

How do I insert and remove the PAX oven screen?

February 10, 2025

To insert the oven screen in your PAX, place one end in the oven - furthest from the vapor pathway with the PAX X logo facing upwards. Then lay the screen in...

PAX Plus Kit Options

November 6, 2024

PAX Plus i