Orders and Returns
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Why was my order canceled?
November 23, 2021
A few common reasons why an order may be canceled are: Billing and shipping information was not able to be verified Orders are being placed from multiple ...
Did you recieve my order?
November 23, 2021
A confirmation number will be shown as soon as your order is completed. You’ll simultaneously receive an email confirming that we've received your orde...
Why is my order in review?
October 28, 2022
If your order status is listed as In Review, our automated system was not able to verify all of your billing or shipping information requiring it to be manua...
Can I make changes to an existing order?
January 23, 2023
Once an order has been placed, we can not make any additions, subtractions, or substitutions.
Can I return clothing, hats, shirts or accessories?
May 18, 2022
Apparel items purchased from PAX.com may be returned unused within 14 days of delivery. Contact us to receive a return authorization and shippi...
Can I cancel my order?
November 23, 2021
Due to our fast and highly automated fulfillment system, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from PAX...
Can I return an item for a refund?
January 23, 2023
Devices - Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased wit...