Orders and Returns
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Why was my order canceled?
A few common reasons why an order may be canceled are: Billing and shipping information was not able to be verified Orders are being placed from multiple ...
Can I cancel my order?
Due to our fast and highly automated fulfillment system, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from PAX...
Apparel Info and Return Policy
Unused apparel items purchased from PAX.com may be returned for a refund within 14 days of delivery.
Did you recieve my order?
A confirmation number will be shown as soon as your order is completed. You’ll simultaneously receive an email confirming that we've received your orde...
Why is my order in review?
If your order status is listed as In Review, our automated system was not able to verify all of your billing or shipping information requiring it to be manua...
Can I return an item for a refund?
Devices - Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased wit...
Can I make changes to an existing order?
Once an order has been placed, we can not make any additions, subtractions, or substitutions.
Still have questions?
Submit a support ticket and we'll be happy to help.
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