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Era Pod Materials (New Design)
The newly designed Era pod utilizes a single 2mm ceramic wick, but unlike other cartridges which only use single ended wicks causing them to dry out quickly,...
How do I get warranty service?
It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purcha...
PAX 1 Vapor tips and getting started
FILLING THE OVEN If not already shredded, grind your material into small pieces. A moderate grind is perfect.Because PAX utilizes conduction heating, you&r...
How soon can I get my order?
Orders for products from our PAX Collection ship via USPS Priority for US orders and Canada Post, UPS or Purolator for Canada orders. Both methods have a sta...
Vapor Production Tips for PAX Mini
Vapor quality is almost entirely dependent on the moisture content of your material Factors such as how tightly the material is packed into the oven how it
I would like to sell PAX Products at my retail store
If you are interested in becoming a retailer or distributor of our PAX products, please fill out or retail/wholesale inquiry form . A member of our dedicate...
Why is there a shipping charge for Era devices?
The shipping fees for Era devices, including Era Pro and Era Life, are a result of increased regulation for the mailing of vaporizers. PAX relies on a networ...
Device unresponsive after updating Firmware
If you've attempted to update your PAX firmware, and the update has failed, your device will be unresponsive. The LED will not light, and the PAX doesn't hea...
What do the LED lights mean when charging my Era?
Your device can be quickly recharged to get you back up and ready for your next use When charging the petals will pulse to indicate the level of charge the
Vapor production tips for PAX Four
Vapor quality and quantity depends on moisture content of your material/flower. Use fresh material, prepared to a medium fine consistency, packed into the oven
What do the LED lights mean when charging my Era Pro?
Your device can be quickly recharged to get you back up and ready for your next use. When charging, the petals will pulse to indicate the level of charge the...
How do I clean my PAX?
We recommend cleaning the device every few uses for the best vapor experience with PAX. Use the Maintenance Kit included to clean your PAX, and use the wire ...