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Related Help Articles

I've lost my device. Can the PAX App help me locate it?

November 6, 2024

Find your missing PAX devices using the PAXFinder feature, available in the PAX Web App and PAX Mobile App for Android. When you enable PAXFinder, you&...

PAX 3 will not pair to the PAX App

October 16, 2024

If you're unable to pair your PAX with your mobile phone, please follow the steps below. If you're using an Android device, ensure that Location Services a...

I can't connect my Era to the PAX App

December 2, 2024

Era Life, unlike the Era or Era Pro, does not feature bluetooth connectivity, and doesn't connect to an app. You can still use the PAX App to search for and ...

Can I connect PAX Mini to the PAX App?

November 1, 2022

PAX Mi

Can I pair PAX Mini to the PAX App?

November 1, 2022

PAX Mini

How do I access the PAX App with iPhone?

September 5, 2024

Accessing the PAX App on your iPhone is simple two step process. First, you'll need a specific browser. Download the Connect Browser using this link . This...

Do I need an account to use PAX Apps?

December 15, 2021

No. Basic features like PodID, device controls, and more are available without an account. Advanced features like Pod History and Favorites, require an accou...

Era Classic - Change Temperature Setting without app

May 10, 2023

It's easy to change the temperature setting on your Era, using only the device and pod: First shake the device, then quickly remove the Pod while battery l...

What do the UID and Batch numbers listed on the labeling mean?

November 11, 2022

The UID, or unique identifier, is a code used by the state of California to track cannabis products through the supply chain. All Cannabis products are subje...

Device unresponsive after updating Firmware

December 9, 2022

If you've attempted to update your PAX firmware, and the update has failed, your device will be unresponsive. The LED will not light, and the PAX doesn't hea...