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Related Help Articles

How do I insert and remove the PAX oven screen?

February 10, 2025

To insert the oven screen in your PAX, place one end in the oven - furthest from the vapor pathway with the PAX X logo facing upwards. Then lay the screen in...

PAX Plus Kit Options

November 6, 2024

PAX Plus i

Can I cancel my order?

November 23, 2021

Due to our fast and highly automated fulfillment system, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from PAX...

Can I refill Era Pods?

December 9, 2021

We believe design, precision and quality are important in creating the best vapor experiences. At this time, empty pods are only sold to fillers in select st...

Can I return an item for a refund?

September 12, 2024

Devices - Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased wit...

What happens if I fail Age Verification?

October 28, 2022

If we are not able to verify your age after you’ve uploaded an ID, your account will be locked. If you would like to attempt another order, you will ne...

Where can I find Era Pods?

February 15, 2024

To find PAX Era Pods, use the pod locator below. Click here to find pods near you.

How do I get warranty service?

September 5, 2024

It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purcha...

How do I register my device?

September 5, 2024

It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purcha...

How do I clean my PAX?

October 16, 2024

We recommend cleaning the device every few uses for the best vapor experience with PAX. Use the Maintenance Kit included to clean your PAX, and use the wire ...

Can I make changes to an existing order?

October 23, 2024

Once an order has been placed, we can not make any additions, subtractions, or substitutions.

How do I use PAX Trip?

November 6, 2024

Simply draw on

How do I use Era Go?

November 6, 2024

How do I verify my age?

November 26, 2024

We've partnered with Veratad Technologies, an industry leading age verification service. The information you provide during check out on PAX.com is used by V...

How do I contact PAX support?

March 24, 2025

To get in touch with PAX Support, please open a Support request below. For the US, Click here For Canada - Click here