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I've lost my device. Can the PAX App help me locate it?
Find your missing PAX devices using the PAXFinder feature, available in the PAX Web App and PAX Mobile App for Android. When you enable PAXFinder, you&...
PAX 3 will not pair to the PAX App
If you're unable to pair your PAX with your mobile phone, please follow the steps below. If you're using an Android device, ensure that Location Services a...
I can't connect my Era to the PAX App
Era Life, unlike the Era or Era Pro, does not feature bluetooth connectivity, and doesn't connect to an app. You can still use the PAX App to search for and ...
How do I access the PAX App with iPhone?
Accessing the PAX App on your iPhone is simple two step process. First, you'll need a specific browser. Download the Connect Browser using this link . This...
Can I pair PAX Mini to the PAX App?
PAX Mini does not have Blue tooth functionality and therefore cannot be paired to the PAX App
Do I need an account to use PAX Apps?
No. Basic features like PodID, device controls, and more are available without an account. Advanced features like Pod History and Favorites, require an accou...
Era Classic - Change Temperature Setting without app
It's easy to change the temperature setting on your Era, using only the device and pod: First shake the device, then quickly remove the Pod while battery l...
What do the UID and Batch numbers listed on the labeling mean?
The UID, or unique identifier, is a code used by the state of California to track cannabis products through the supply chain. All Cannabis products are subje...
Device unresponsive after updating Firmware
If you've attempted to update your PAX firmware, and the update has failed, your device will be unresponsive. The LED will not light, and the PAX doesn't hea...
Why do I need to grant Location permissions on Android devices?
We completely understand your privacy concerns around sensitive information such as location. Unfortunately, it’s been an Android system requirement si...