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PAX Era & Era Life: Battery / Charging

September 24, 2024

PAX Era and Era Life Battery and charging information.

What are the best practices for using the concentrate insert?

November 6, 2024

The concentrate insert is a precision CNC machined aluminum oven that works well with a variety of concentrate materials using PAX 3's conduction heating. It...

PAX Era Pro: Battery / Charging

September 26, 2024

Shake your Era Pro gently to display your current charge on the LED. Your current battery level will be represented in 25% increments by th...

PAX Plus Reset

May 6, 2025

Reset your PAX Plus back to factory settings Turn PAX Plus on Long press power button to enter temperature setting mode Hold PAX long wa

Apparel Sizing Charts

May 24, 2022

Use the below charts to find exact sizing for apparel items, where applicable. Please note that measurements are in inches. More Flowerful T-Shirt ...

How soon can I get my order?

September 5, 2024

Orders for products from our PAX Collection ship via USPS Priority for US orders and Canada Post, UPS or Purolator for Canada orders. Both methods have a sta...

What's the recommended serving/dose for sleep by PAX pods?

November 9, 2023

Sleep by PAX pod serving/dose size.

PAX 3 Device Reset

May 6, 2025

httpshelppaxcomenuspax3deviceresetB1wxNzN

What's the oven capacity for PAX devices?

November 6, 2024

PAX's oven holds about 0.35 grams of ground material. The Half Pack oven lid (included with purchase of the PAX 3 Complete Kit, or available on it's own by ...

What are the shipping policies for Era devices?

March 16, 2022

As a result of recently announced regulatory changes that affect shipping, PAX has adjusted the delivery methods of our products. If purchasing an Era Pro or...

Why was my card charged if I didn't receive an order confirmation?

November 26, 2024

If you did not see a confirmation number at the end of the checkout process, an order was not completed. Declined transactions may appear on your billing sta...

How to use PAX 2

December 15, 2022

This video will help to familiarize yourself with the PAX 2 device and how to properly use it. Material: PAX 2 doesn’t create vapor, but inst...