Pax Customer Support


A clean Pax is a happy Pax (and a happy you!). The Ploominati want you to know that most issues can be prevented or resolved with regular care and maintenance. Below you’ll find everything you need to know to quickly and effectively clean your favorite portable vaporizer so you spend more time enjoying and less time cleaning. Remember to always be careful when using any liquids to clean Pax.

Things you shouldn’t try with PAX

Attempting to use PAX in any other way than described in your user guide or in our support page information may void your warranty. We can’t tell you everything you shouldn’t do, but here is a list of examples:

  • Do not drop, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert anything other than the cleaning supplies provided by PAX into PAX.
  • Do not clean PAX other than as instructed by PAX.
  • Do not attempt to repair or modify a PAX yourself.
  • Do not use a non-PAX charger.

In-A-Hurry PAX Cleaning Tips

Sometimes you only have a few minutes to clean your PAX. The PAX Pros selected some highlights for getting your device clean and ready to head out when time is of the essence. This should take less than 5-10 minutes.

  • Soak your mouthpiece with your oven screen in isopropyl alcohol (IPA) while cleaning the rest of your PAX.
  • Use a pipe cleaner moistened with IPA to floss through the vapor tube.
  • Use a Q-tip moistened with IPA to clean out the oven. Discoloration in the oven and on the screen is ok! Just as long as there is no buildup.
  • Rinse off mouthpiece and screen and dry with a paper towel.<
  • Reinsert your oven screen.
  • Apply lubricant to your mouthpiece, reinsert and then click in and out 10 times to distribute the lubricant.
  • Bada bing bada boom. Your PAX is clean!

If you don't have 10 minutes to clean your PAX, a lubricant application should keep your PAX running for another 5 uses or so.

About PAX mouthpiece lubricant

Most PAX features are controlled by the mouthpiece, so you’ll definitely want to keep this component primed. By routinely applying the mouthpiece lubricant after your regular cleanings (and in between cleanings too), you’ll be reducing residue before it has a chance to accumulate and create issues.

How to apply lubricant:

A little goes a long way! Simply brush a drop’s worth on the exterior of the mouthpiece’s metal stem, near the sliding ring, and make sure to use the applicator brush in the interior of the of the metal mouthpiece stem. Reinsert the mouthpiece into PAX, click 10+ times to disperse the lubricant, and you’re good to go!

Watch this video:

Read this guide:

Read the full PAX lubricant instruction guide.

My mouthpiece seems to get hot when drawing on PAX

Even though your oven is hot, the mouthpiece is not. The mouthpiece for PAX, made from surgical-grade, high-heat-resistant plastic, does not really increase in temperature, at least not to any point that is noticeable by touch. Any heat you may experience is from the vapor you’re pulling directly from the oven. You can minimize the amount of heat coming in contact with your lips through a few minor adjustments:

Try this:
  • Place your lips over the opening of the mouthpiece and not in the opening.
  • Draw from PAX slowly. “Sip it, don’t rip it!” A gentle 2- to 3-second gentle draw before inhaling is sufficient to clear all the vapor in the oven chamber.

My mouthpiece is moving slow or is stuck in the closed position

There are a few reasons a mouthpiece becomes sticky or stuck in the closed position, but only you can prevent a stuck mouthpiece.

Reason #1: Buildup on the mouthpiece metal stem and sliding ring.

Overtime, residue will build up on the outside and inside of the metal mouthpiece stem and can begin to cause your mouthpiece to move slow or sluggishly. Unless you regularly maintain your PAX by soaking the mouthpiece and applying mouthpiece lubricant, this will get more severe and your mouthpiece could eventually become jammed in place.

The sliding ring that sits underneath the mouthpiece plastic helps latch your mouthpiece in the OFF position. It’s important to keep this piece clean so that it moves freely or your device may need servicing to remove the mouthpiece.

Try this: The best way to remove a sticky mouthpiece is to gently warm up the residue that's preventing the mouthpiece from releasing. You can try blowing warm air into the top of the closed mouthpiece, leave your PAX in the sun or in your pocket and let body heat do the work for you. Press the mouthpiece down slowly but firmly, wiggling it back and forth, until it slowly pushes itself back out. If you are able to remove your mouthpiece (whew!), clean and lubricate your mouthpiece before reinserting it into PAX. Check out our related FAQ’s below.

Reason #2: Disassembling the mouthpiece.

PAX asks that you never disassemble your mouthpiece. If you have disassembled your mouthpiece at any point and it is stuck in the off position, it will need to be sent to the PAX Pros for service.

Do not try this: Put down the pliers! Please do not ever use any tools to try and remove your mouthpiece as this may cause permanent damage to your PAX, and is not covered under the warranty.

If you are unable to remove a stuck mouthpiece contact the PAX Pros using our Support Request form.

What is the mouthpiece lubricant and how do I use it?

Mouthpiece Lubricant should be a part of your regular maintenance. Applying PAX’s food-grade, water-soluble lubricant to your mouthpiece after cleaning (or even in between cleanings) prevents buildup from accumulating and ensures smooth mouthpiece action every time. Lubricant also keeps the internal sensor that detects whether or not the mouthpiece is in the ON/OFF position free of buildup.

Selected by the same engineers who designed the device, lubricant helps protect and prolong the life of your investment and makes future cleanings a breeze.

Deep cleaning your mouthpiece

  • Soaking: Your mouthpiece should be soaked at least once a month for 30 minutes. Or better yet, regularly soak your mouthpiece and screen together while you clean the vapor path and oven of PAX.
  • Sliding ring: Located on the metal mouthpiece stem, next to where it connects to the black, plastic part, is a small sliding ring. This component should slide freely back and forth. If it appears sticky or stuck in place, be sure to give it some extra care. Soaking the mouthpiece in isopropyl alcohol and wiping it down should do the trick.

  • Inside the metal stem: This is a favorite place for residue to hide out. One trick for cleaning in here is to bend a pipe cleaner in half, to double its diameter. Dip it in isopropyl alcohol and get a snug scrub of the inside of the stem.
If you prefer to have a totally fresh start with your mouthpiece, we offer replacements in our webstore.

Vapor Path and Oven Cleaning Tips

Keeping PAX’s vapor path and oven clean ensures you have a great plooming session, every time. If residue is allowed to accumulate in these areas, you may find PAX taking longer to heat up and the draw becoming restricted.

  • To clean the vapor path, moisten a pipe cleaner with isopropyl alcohol and insert through the opening next to the temperature button. Be sure to give the pipe cleaner a quick shake before; a little bit of liquid goes a long way.
  • Gripping the pipe cleaner in the middle, right above the vapor path, will help keep the pipe cleaner from bending while dislodging the screen.
  • Once the screen is popped out, push the pipe cleaner back and forth. Repeat as necessary: you want to be able to see directly through the device.
  • ALWAYS make sure the oven is cool and the LED is displaying your current temperature setting before cleaning or packing it.
  • Like the screen, the oven walls may become discolored, but so long as you’re removing any buildup, the oven will heat up effectively.
  • A Q-tip and/or paper-towel moistened with isopropyl alcohol are great for cleaning the oven. The more frequently you clean the oven, the easier it will be.

Read more on: Pax Oven Tips

Screen Cleaning Tips

The oven screen for PAX is an industry-unique design that channels vapor around its scalloped edges, so you’ll want to keep it clean.

  • Soaking the screen in isopropyl alcohol is an effortless way to let time do the cleaning for you.
  • The PAX Pros recommend tossing the mouthpiece in at the same time.
  • Soak both pieces while you clean the body of the device or overnight once a month.
  • Use a paper towel or cloth to wipe down the screen. Feel free to give it some elbow grease – just avoid bending it.
  • Don’t fret about discoloration on the screen. So long as the edges are clear, staining on the stainless steel plate will not impact performance.

If you prefer to start fresh, we offer a 3-pack of screens in our webstore.

Read more on: Pax Screen Tips