Pax Customer Support

Pax is available here on Paxvapor.com and at authorized retailers across the United States. Check out our authorized store locator.

Check out our store locator here.

Just punch in your location and it will populate any stores near you within the selected radius. Please note: we do not maintain a complete list of all locations -- this information is provided to us periodically through our distributors. If your local shop does not appear on this list, please contact us to inquire about their status.

For the 10-year warranty, of course! For full warranty details, please see: support page.

PAX cannot guarantee the quality or authenticity of products purchased through an unauthorized retailer. Many devices sold through unauthorized channels may be stolen, modified, or counterfeit. We want you to have the best possible experience with your PAX, and that starts with ensuring you get a new, genuine device from a reputable source.

While retail stores can offer advice on how to use PAX, all warranty services are authorized and completed by PAX’s knowledgeable tech and support team, the PAX Pros. If you have any questions about how to initiate warranty service, please visit: Support Ticket.