Pax Customer Support

FAQ

Do I need to create an account to use PAX apps?

No. Basic features like PodID, device controls, and more are available without an account. Advanced features like Pod History and Favorites, require an account. You will be prompted to log in or create an account when attempting to use these features.

I’m not able to log in, help!

If you didn’t receive an email to reset your password or verify your account, check your spam folder as your email provider may have flagged it as such. If you still don’t see an email, ensure the email address is being spelled correctly on the password reset request.

Still not able to log in? Submit a support request here and we can help.

What are Dynamic Modes for PAX 3?

Dynamic Modes for PAX 3 are available in the PAX Mobile and Web Apps. These modes change how the PAX 3 reacts to events like sensing your lips or entering stand by mode to add additional customization to your sessions.

What Features are Available with my device and pod combination?

Device

PAXSmart Pod

Classic Pod

Era Pro

  • Auto PodID
  • ExpertTemp
  • Manual temperature adjustment
  • Save preferred temp to pod
  • Manual temperature adjustment
  • Manual PodID

Era

  • Manual temperature adjustment
  • Manual PodID
  • Manual temperature adjustment
  • Manual PodID

*PAXsmart pods can be identified by a red band below the mouthpiece. PAXSmart pods are required for advanced pod features.

PAX Web App

How can I access the PAX Web App?

The PAX Web App can be found here. Please note that there are different compatibility requirements depending on your OS, browser and which PAX device you have. Please see below to know which devices, OS’s, and browsers are compatible.

Era Pro - Chrome and Edge on Windows
Era - Pairing only on Mac in Chrome (Windows users can still browse pods in Chrome, Edge)
PAX 3 - Pairing only on Mac in Chrome

How do I pair my device with the web app?

1 - Select your device from the available options. 

2 - Enter your device's serial number, if prompted and click "Connect"

3 - Shake your PAX until the LEDs turn blue. Keep shaking after the battery level is displayed

4 - A Bluetooth dialog will appear in Chrome. Select your device from the list and select "Pair"

What are the requirements to connect my device to the PAX Web App?

The PAX Web app is compatible with MacOS and Windows using the Chrome browser. Please note that not all Operating Systems and browsers will be compatible. While limited features of the app are available on most platforms and browsers, such as Explore Pods, the table below will tell you what is required to connect and control your PAX device

Device

Windows

MacOS

Android

PAX 3

No Device Connection

All Features

All Features

Era

No Device Connection

All Features

All Features

Era Pro

All Features

All Features

All Features

PAX Mobile App for Android

How can I access the PAX Mobile App for Android?

The PAX Mobile app can be downloaded via Google Play. Click here to view PAX Mobile in the Play Store.