Pax Customer Support

FAQ

How can I access the PAX Web App?

The PAX Web App can be found here. Please note that there are different compatibility requirements depending on your OS, browser and which PAX device you have. Please see below to know which devices, OS’s, and browsers are compatible.

Era Pro - Chrome and Edge on Windows
Era - Pairing only on Mac in Chrome (Windows users can still browse pods in Chrome, Edge)
PAX 3 - Pairing only on Mac in Chrome

How can I access the PAX Mobile App for Android?

The PAX Mobile app can be downloaded via Google Play. Click here to view PAX Mobile in the Play Store.

Do I need to create an account to use PAX apps?

No. Basic features like PodID, device controls, and more are available without an account. Advanced features like Pod History and Favorites, require an account. You will be prompted to log in or create an account when attempting to use these features.

I’m not able to log in, help!

If you didn’t receive an email to reset your password or verify your account, check your spam folder as your email provider may have flagged it as such. If you still don’t see an email, ensure the email address is being spelled correctly on the password reset request.

Still not able to log in? Submit a support request here and we can help.