Pax Customer Support

FAQ

What are the best practices for using the concentrate insert?

The concentrate insert is a precision CNC machined aluminum oven that works well with a variety of concentrate materials using PAX 3's conduction heating. Its unique design and aluminum construction provides faster heat transfer and ensures a mess free experience no matter how you hold your device.

For best performance, we recommend using only 10 - 20 milligrams of material (about the size of a lentil) and setting the device to the Med-High or High temperature settings. In general, you may find that your vapor is slightly richer than using loose-leaf.

Unlike other oil pens that utilize coil heaters and have a greater chance of overheating, the PAX 3 insert and its algorithm controlled heating is much gentler and doesn't overheat your concentrate.

We recommend cleaning the concentrate insert after every use. Wait at least 15 minutes after use for the oven to completely cool down.

WARNING: Handling the concentrate insert before it has completely cooled down presents a burn risk.

Compared to the standard or Half Pack Oven Lid you'll find that the concentrate insert will sit slightly raised from the bottom of the device to make it easier to remove once you're finished with a session. Store the concentrate adaptor separately from the device. 

Removing a stuck concentrate insert: warm up your device for no more than 3 seconds, then turn it off. Use a heat-safe implement (such as a wooden chopstick) to attempt to wiggle out your insert.

  WARNING: Use caution as the concentrate insert gets very hot and presents a potential burn risk. Make sure to clean your insert thoroughly afterwards. 

Can Era Pods be used with my PAX?

No. PAX 3 is a loose-leaf vaporizer utilizing conduction heating. The concentrate insert for PAX 3 works well with a variety of stickier concentrates and is the only recommended way to use concentrates with your PAX 3.

In contrast, Era is designed with a wick and coil construction and only works with Era Pods, which have been sold to various brand partners in states where we operate.

How does the PAX 3 heat during my session?

PAX 3 heats in as little as 15 seconds, depending on device settings and ambient temperature.

PAX 3's use of lip and motion sensing automatically cool and boost oven temperatures offering significant performance over other conduction vaporizers that only hold the heater at one consistent temperature.

Auto-cooling preserves your material when you're not drawing from the device. Lip presence gives a quick temperature boost to ensure consistent vapor production during back-to-back draws from the device.

How do I draw from my PAX 3?

Green means go! PAX 3 will indicate it's reached the desired temperature by displaying 4 green petals.

We recommend gentle, sip-like draws to pull the vapor from the oven through a sealed, surgical-grade, stainless steel air-path.

Ensure you place your lips over the vapor openings in the mouthpiece and not directly in the path of the vapor as you inhale.

It's normal to feel a tiny bit of air restriction in the draw, which helps to create rich, consistent vapor.

How do I adjust the temperature settings?

PAX 3 features four temperature presets that are adjustable through the device interface, using the ON / OFF button.

To Adjust the temperature:

  1. Hold the button for 1-2 seconds when the device is on to enter temp set mode.
  2. Use short button presses to cycle through temperature selections.
  3. Hold the button for 1-2 seconds or shake the device to exit temp set mode.

Available presets:

  • Fahrenheit: Low: 360, Med-Low: 380, Med-High: 400, High: 420
  • Celcius: Low: 182, Med-Low: 193, Med-High: 205, High: 215

When PAX 3 is connected to the app, the full temperature range from 340 - 420F becomes available in 1 degree increments, giving you a 5th customizable temperature setting in addition to the 4 default settings available through the device interface only.

What is the oven capacity?

PAX 3's oven holds about 0.35 grams of ground material.

The Half Pack oven lid (included with purchase), you can use about 0.17 grams of material in the oven.

These amounts may vary with moisture content and level of grind, but not by much.

What are the battery specs?

PAX 3 comes with a rechargeable 3500mAh Lithium-ion battery and on a full charge lasts approximately 8-10 sessions. 

Charge time via USB: 2.5 hours. 
Charge time via PAX AC Adapter: 90 min. 
A full battery charge is indicated by 4 solid white petals.
A fully discharged battery is indicated by the top left petal blinking red 3 times.

Please Note: Portable electronics containing Lithium Ion batteries present rare, but potentially serious safety hazards, especially under hot or cold conditions. Charging of the PAX device should only be performed at temperatures between 50°F and 95°F (10°C and 35°C). To ensure personal and property safety, never charge your PAX device below 50°F (10°C) or above 95°F (35°C). Never charge or leave your PAX device in a vehicle.

Materials and finish specs

The vapor path and oven are constructed from a type of stainless steel commonly used in medical devices and are sealed from the rest of the internal components. The mouthpiece is made from heat resistant, food-grade materials. PAX 3 uses a proprietary, non-ceramic tuned, thin film heater bonded to the laser-welded stainless steel oven, separate from the air path. The concentrate insert is a precision CNC machined aluminum oven.

All PAX 3 colors come in a high-polish anodized aluminum finish for a beautiful look and feel - while you may decide to buff it occasionally, this certainly isn't a requirement! Plus, the anodization process makes the outer shell extremely durable, so all it takes is a quick wipe to get rid of any fingerprints.

How do I know when to charge my device?

If your device blinks red in the top left petal (3 times) it means it's time to charge your battery.

Why is my device vibrating?

During normal use, you'll feel these vibration patterns:

  • Long pulse - device turned on
  • Short double pulse - device is ready to vape
  • Short pulse - device is entering motion standby
  • Click - device turned off

When using the app or game mode on the device you'll also feel:

  • Long pulse - bluetooth connected, game mode entry
  • Long double pulse - dynamic mode change

What is Lip Sensing?

When PAX 3 detects your lip on the mouthpiece, it starts boosting oven temperature up to and beyond your temperature setting to maintain good vapor production throughout your draw and quickly replenish the heat your oven contents lose during your draw.


When your take your lip off the mouthpiece, oven temperature returns to your temperature setting.

When the device hasn't detected your lip for a while, it starts auto-cooling gradually to preserve your oven contents.

Lip presence-based boosting and auto-cooling work together to give PAX 3 more intelligent and more ideal heating than other conduction vaporizers.

Try different Dynamic Modes with the app to change how much PAX 3 boosts, how long it waits to start auto-cooling, and how quickly and how much it auto-cools.

What does changing the LED theme do?

Color themes change how your device indicates the three heating states you'll see during use and the startup animation. Color themes can only be changed using the app. All other device indications - charging, state of charge, temp set mode, bluetooth-related animations, error codes, etc. - are unaffected. Color themes are only provided as a way for you to customize your device and do not have any effect on device performance.

For reference, the default color theme your device uses out of the box uses the following animations for startup and the three heating states:

  • Startup - White Swirl
  • Heating - Fast Purple Up-Wave
  • Regulating - Green Plasma
  • Standby - Slow Blue Down-Wave

Though color themes change the colors used for heating states, the underlying animations used in each state are the same across all color themes:

  • Fast Up-Wave (LEDs pulse together as a fast upwards wave away from the ground) indicates Heating (oven is heating up).
  • Plasma (LEDs shift in color irregularly and independently) indicates Regulating (oven is near temperature setting, device is ready to hit).
  • Slow Down-Wave (LEDs pulse together as a slow downwards wave toward the ground) indicates Standby (oven is approaching Standby temperature).

If color themes are confusing, you can always use the default color theme. You can also try switching between a color theme you want to use and the default color theme during use to be more certain of the device's heating state and how it's indicated with the color theme you want to use.

What is Standby Mode?

After PAX 3 has heated up, it will go into Standby if it doesn't detect tilt (orientation change) or lip presence for 30s by default (in Standard Dynamic Mode). Standby entry happens sooner in Flavor and Stealth Dynamic Modes. Standby entry happens later in Boost Dynamic Mode. PAX 3 vibrates with one short pulse when it enters Standby.

When PAX 3 is in Standby, the oven cools to a fixed Standby temperature that is determined by your selected Dynamic Mode. Standby temperature in Standard Dynamic Mode is 297ºF. Standby temperature is hotter in Boost Dynamic Mode and cooler in Flavor and Stealth Dynamic Modes.

There are two ways that PAX 3 will exit Standby:

1) Place your lip or finger on the mouthpiece. This causes PAX 3 to heat back up to your temperature setting.

2) Tilt the device. This causes PAX 3 to heat to a temperature that is lower than your temperature setting and is determined by how long it's been since your last draw and which Dynamic Mode you're using (lip presence-based auto-cooling). PAX 3 will heat all the way back up to your temperature setting when you put your lip or finger on the mouthpiece. In other words, lip presence-based auto-cooling is only reset (to no cooling) when your lip is detected. Preserving lip presence-based auto-cooling until you put your lip or finger on the mouthpiece prevents your oven material from being wasted when PAX 3 is seeing periodic motion that may take it in and out of Standby but is not being drawn from.

When PAX 3 exits Standby, if the device hasn't been in Standby for very long, LEDs will show that it's still ready to hit. If LEDs show that PAX 3 is heating again (not ready to hit, significant heating needed), PAX 3 will vibrate with a short double pulse when it's ready to hit again.

If PAX 3 exits Standby with tilt only (no lip or finger on mouthpiece) and you're using Dynamic Modes that use more aggressive lip presence-based auto-cooling (Flavor and Stealth), your oven may be not be hot enough to make your first post-Standby draw satisfying when the device indicates that it's ready to hit. If this is the case for you, try going for a longer draw after Standby. You can also try putting your finger or lip on the mouthpiece for a second to reset lip presence-based auto-cooling and then wait until the device indicates that it's ready to hit before you take a draw.

What finishes and colors are available?

PAX 3 is currently available in four colors. Onyx, Burgundy, Sage, and Sand. If you’re looking for a PAX 3 in a previously offered color or finish, check with an authorized retailer. To find an authorized retailer near you, check out our store locator​.

Why does the packaging look different?

The packaging has a new look, but you'll find that the quality and functionality of your PAX will deliver the same premium vapor experience as kits with the previous style of packaging.

What is included in the PAX 3 Complete Kit?

The PAX 3 Complete kit includes PAX 3 essentials, such as a USB charger, maintenance kit, and two mouthpieces. Additionally, the Complete kit also includes the Multitool, a Concentrate Insert, and three screens.

How is the PAX 3 kit different from the PAX 3 Complete Kit?

The PAX 3 kit includes the PAX 3 essentials you'll need for use with loose-leaf material, but not with concentrates. Included in the kit, you'll find a USB charger, maintenance kit, and two mouthpieces.

The PAX 3 Complete kit includes more accessories. Along with the essentials above, the Complete kit also includes the Multitool, a Concentrate Insert, and three screens.