Troubleshooting
Related Articles
PAX 3 will not pair to the PAX App
December 9, 2022
If you're unable to pair your PAX with your mobile phone, please follow the steps below. If you're using an Android device, ensure that Location Services a...
Device unresponsive after updating Firmware
December 9, 2022
If you've attempted to update your PAX firmware, and the update has failed, your device will be unresponsive. The LED will not light, and the PAX doesn't hea...
My PAX mouthpiece or vapor feel hot
June 5, 2023
Variables in your material, temperature setting, and how hard you’re drawing from PAX will all play a part on how quickly vapor reaches your lips and h...
Why does my PAX feel hot to the touch?
June 5, 2023
It’s expected that the outer shell of PAX will warm during use. If you find this to be uncomfortable, these tips can help: The shell will become warm...
My PAX is not lighting up on the charger or is not fully charging
June 5, 2023
Please try the steps below to resolve the problem. If you’re using a wall adapter, it’s possible it’s not supplying enough power. Try cha...
Vapor Production Tips for PAX
June 5, 2023
Vapor quality is almost entirely dependent on the moisture content of your material. Factors such as how tightly the material is packed into the oven, how it...
How do I access the PAX App with iPhone?
December 9, 2022
Accessing the PAX App on your iPhone is simple two step process. First, you'll need a specific browser. Download the Connect Browser using this link . This...