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Troubleshooting

Related Articles

PAX 3 will not pair to the PAX App

December 9, 2022

If you're unable to pair your PAX with your mobile phone, please follow the steps below. If you're using an Android device, ensure that Location Services a...

Device unresponsive after updating Firmware

December 9, 2022

If you've attempted to update your PAX firmware, and the update has failed, your device will be unresponsive. The LED will not light, and the PAX doesn't hea...

My PAX mouthpiece or vapor feel hot

June 5, 2023

Variables in your material, temperature setting, and how hard you’re drawing from PAX will all play a part on how quickly vapor reaches your lips and h...

Why does my PAX feel hot to the touch?

June 5, 2023

It’s expected that the outer shell of PAX will warm during use. If you find this to be uncomfortable, these tips can help: The shell will become warm...

My PAX is not lighting up on the charger or is not fully charging

June 5, 2023

Please try the steps below to resolve the problem. If you’re using a wall adapter, it’s possible it’s not supplying enough power. Try cha...

Vapor Production Tips for PAX

June 5, 2023

Vapor quality is almost entirely dependent on the moisture content of your material. Factors such as how tightly the material is packed into the oven, how it...

How do I access the PAX App with iPhone?

December 9, 2022

Accessing the PAX App on your iPhone is simple two step process. First, you'll need a specific browser. Download the Connect Browser using this link . This...

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