Billing

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Why was my card charged if I didn't receive an order confirmation?

March 3, 2023

If you did not see a confirmation number at the end of the checkout process, an order was not completed. Declined transactions may appear on your billing sta...

Why am I being charged Excise Tax?

November 23, 2021

Per state regulations based on where you are shipping your order, our products are subject to an excise tax. The amount shown on your invoice under the excis...

I've been charged for a declined transaction or charged twice

March 3, 2023

Declined transactions may appear on your billing statement as pending transactions. Within 5 business days, your bank will remove these pending transactions ...

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