Troubleshooting
Related Articles
Why does my PAX feel hot to the touch?
3 July 2025
PAX devices operate at temperatures hot enough to create vapor. So it's expected that the outer shell will warm during use. Hold the device throughout the sessi
My PAX mouthpiece or vapor feel hot
3 July 2025
Variables in your material, temperature setting, and how hard you draw from PAX all change the amount and temperature of vapor
Vapor Production Tips for PAX
3 July 2025
Vapor quality is almost entirely dependent on the moisture content of your material. Factors such as how tightly the material is packed into the oven, how it...
Device unresponsive after updating Firmware
9 December 2022
If you've attempted to update your PAX firmware, and the update has failed, your device will be unresponsive. The LED will not light, and the PAX doesn't hea...
PAX 3 will not pair to the PAX App
16 October 2024
If you're unable to pair your PAX with your mobile phone, please follow the steps below. If you're using an Android device, ensure that Location Services a...
My PAX is not lighting up on the charger or is not fully charging
2 June 2025
If you're not seeing any lights when charging your PAX, please try a different adapter and/or power source capable of 1.5A like a computer or laptop.
How do I access the PAX App with iPhone?
5 September 2024
Accessing the PAX App on your iPhone is simple two step process. First, you'll need a specific browser. Download the Connect Browser using this link . This...
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