Troubleshooting

If you're unable to pair your PAX with your mobile phone, please follow the steps below. If you're using an Android device, ensure that Location Services a...

If you've attempted to update your PAX firmware, and the update has failed, your device will be unresponsive. The LED will not light, and the PAX doesn't hea...

It’s expected that the outer shell of PAX will warm during use. If you find this to be uncomfortable, these tips can help: The shell will become warm...

Variables in your material, temperature setting, and how hard you’re drawing from PAX will all play a part on how quickly vapor reaches your lips and h...

Vapor quality is almost entirely dependent on the moisture content of your material. Factors such as how tightly the material is packed into the oven, how it...

Please try the steps below to resolve the problem. If you’re using a wall adapter, it’s possible it’s not supplying enough power. Try cha...

Accessing the PAX App on your iPhone is simple two step process. First, you'll need a specific browser. Download the Connect Browser using this link . This...