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Related Help Articles

Are there any discounts or promotions?

June 3, 2025

Check out the PAX Gratitude Page to see if your eligible for a discount. Sign up for our newlsetter on PAX.com to receive updates on upcoming sales and products

What if my parcel is lost or damaged?

November 23, 2021

If possible, we recommend refusing delivery of any damaged parcel. If you have questions about the status or condition of your order, please reach out to our...

Where do you deliver?

August 14, 2025

Region availability varies, based on the specific product being purchased. For information about Era devices and consumable product shipping limitations please

How do I use PAX Trip?

November 6, 2024

Simply draw on

Can I make changes to an existing order?

October 23, 2024

Once an order has been placed, we can not make any additions, subtractions, or substitutions.

I'm having an issue with my pod or I want to return or exchange it

September 12, 2024

If there's an issue with a pod you've purchased, please return to the place of purchase for further assistance. PAX support is always happy to help troublesh...

My PAX is not lighting up on the charger or is not fully charging

February 10, 2026

If you're not seeing any lights when charging your PAX, please try a different adapter and/or power source capable of 1.5A like a computer or laptop.

What's the formulation for PAX Live Rosin Pods?

November 11, 2022

Our live rosin is cannabis in its purest form, fresh frozen at the peak of harvest and extracted without any harsh chemical solvents — nothing added, n...

How does PAX Trip compare with PAX Era?

November 6, 2024

PAX Trip is an allin

PAX Plus & Mini LED Brightness

February 10, 2026

Adjust the LED brightness on your PAX Mini or Plus by rotating the device in your hand.